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Fairfax Underground
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Welcome to Fairfax Underground, a project site designed to improve communication among residents of Fairfax County, VA. Feel free to post anything Northern Virginia residents would find interesting.
Verizon
Posted by:
Unsatisfied Customer
()
Date: July 21, 2011 04:52PM
I am so mad at Verizon right now. Everyone should take a close look at their bill.
They are charging for some promotional features that were not authorized. When asked how they can get away with this they told me they send a E-mail.After a lenghtly phone call they finally credited me back however this is the third month in a row that I have had to call them for unauthorized charges. What a scam!
They are charging for some promotional features that were not authorized. When asked how they can get away with this they told me they send a E-mail.After a lenghtly phone call they finally credited me back however this is the third month in a row that I have had to call them for unauthorized charges. What a scam!
Re: Verizon
Posted by:
same problem
()
Date: July 21, 2011 04:55PM
I have the same problem - not sure if yours is with FIOS. Every month it's a different movie package or some crap that they've added on that I've never heard of. One month it was the karaoke channel. Does that even exist???
I will say that I've never had an issue with them crediting me. I think they just throw stuff on everyone's bills and see who pays.
I will say that I've never had an issue with them crediting me. I think they just throw stuff on everyone's bills and see who pays.
Re: Verizon
Posted by:
Unsatisfied Customer
()
Date: July 21, 2011 05:05PM
They have issued me a credit also for the last three monthes however it is such a pain to call them and go over the bill every time. It sucks!
Re: Verizon
Posted by:
Unsatisfied Customer
()
Date: July 21, 2011 09:29PM
Sorry, guess that would of helped.... FIOS, Cable,Phone, Internet package. They try to add something every month it seems.
Re: Verizon
Posted by:
justsayin
()
Date: July 21, 2011 09:59PM
I have heard many people complain about that with Fios packages. A coworker had to go through that for a number of months. Things were credited back but it was very time consuming and I don't envy your problem.
That is one of a couple of reasons why I haven't left Cox for Fios. I just don't have the time to deal with billing issues like that.
That is one of a couple of reasons why I haven't left Cox for Fios. I just don't have the time to deal with billing issues like that.
Re: Verizon
Posted by:
Check Your Bill
()
Date: July 22, 2011 01:16AM
My advice is to always check your bill.
Verizon will tack on random charges and hope you don't see them.
If there's a random charge on your bill, be prepared to spend an hour yelling/arguing with customer service.
Good luck!
Verizon will tack on random charges and hope you don't see them.
If there's a random charge on your bill, be prepared to spend an hour yelling/arguing with customer service.
Good luck!
Re: Verizon
Posted by:
dika-dika
()
Date: July 22, 2011 05:23AM
I thought I achieved verizon freedom, no verizon anything (telephone, internet, wireless). Yet they contiunally flood my mail box and email mail box with offers everyday. They make having a shredder worthwhile.
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Edited 1 time(s). Last edit at 07/22/2011 05:23AM by dika-dika.
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Edited 1 time(s). Last edit at 07/22/2011 05:23AM by dika-dika.
Re: Verizon
Posted by:
Hank Moody
()
Date: July 22, 2011 09:21AM
Verizon did the same shit to me after i called to return my DVR. I called them up and raised hell. I was getting little traction until I screamed that they were "slamming" me with unauthorized charges. Suddenly the rep was able to release me from my contract six months early and dropped my monthly rate by $20 per month.